It had a been a particularly busy day and after realizing the lack of food in my house, our family opted for takeout from a local restaurant. It was serendipity when I opened my fortune cookie, as it read ‘leadership is action, not position.’
It seems silly calling these ‘secrets’ to increasing business, however, many dental practices fall short in these areas in serving their patients without even knowing it!
Stephen Covey, renowned author and business thinker, talks about seven habits that successful people employ. If you haven’t read his 7 Habits book, I highly recommend you do! One of his habits includes “seek first to understand, then be understood.”