Oct 11

How to Tell the Team: Tips for a Successful Transition


I think we can agree that change is difficult for most human beings and when you’re buying or selling a business that has people at the heart of its operation, you are navigating a minefield of potential outcomes. Here are some tips to help buyers through the transition process with team members …

Apr 27

It’s All About Perception


Click here to read this article.

Apr 15

More vs Better


If you’re not familiar with marketing guru and visionary Seth Godin, let me be the first to introduce you to a remarkable human (and yes, I have a crush on him!) …

Apr 7

Lessons in Dentistry … from an ATV Excursion?


Over the years, I’ve learned that when patients are prepared and know what to expect, they have a great dental experience. On a recent family trip to Sedona, AZ for Spring Break I happened upon another learning opportunity by going on an ATV excursion. Let me share our story …

Mar 9

HIRING FOR SUCCESS: Part 2 – Interviewing


Whether you’re looking for a new opportunity or your practice is seeking a new team member, interviewing for a position is a two-way street. Learn about what tools are helpful, how to put your best foot forward and what to do when it’s not a good fit…

Feb 25

HIRING FOR SUCCESS: Part 1 – Culture is King


Seeking a new job opportunity can be exciting and motivating, yet it can be stressful and frustrating for the rest of the team, especially when the existing culture is disrupted. Culture is king and it plays a big role in hiring for success…

Feb 17

I Need to Think About It


Despite your best efforts, you will encounter patients who respond to your treatment presentation with “I need to think about it.” Keep in mind that ‘no’ now does not mean ‘no’ forever, so having a strong follow-up plan in place is key…

Feb 10

Will They Light Your Path?


Reflections on a family’s loss and one simple act that shows the power of a community coming together…

Feb 3

Just Ask


If I had a dollar for every time I was in a dental practice and overheard someone say, “But we can’t tell Mrs. Jones she needs all that treatment, she can’t afford it!” I’d be a very rich woman…

Jan 20

3 Ways to Improve Your Specialist Referrals


When treatment options extend beyond the dentist’s skill and comfort level, a referral to a specialist is often made. All too often, though, these referred patients are ill-prepared for what happens in a specialist’s office and this leads to confused dentists, frustrated specialists, and worse, disillusioned patients who don’t get the necessary care …